Orders are processed within minutes after you purchase depending on what you order. Print orders can take 2-3 weeks to arrive in the mail from the date of order due to shipping times.
If you only order a digital download it will be delivered as soon as 1 hour after your order has been placed to the email address you used for the order. For digital download delivery please check your Spam folder in case it ended up there. If you did not receive the receipt email initially when you placed the order, your email address may have had an input error upon placing your order. Please contact us at services@billsmithphoto.com and we can assist you. Please have your order number ready.
If you have not received your package in the mail/email within the specified time frame please click here to contact us or call us at 916-749-1026. Please have your order number ready.