General

All galleries are private and password-protected for student and athlete privacy. There are three primary ways to access your gallery. If you need assistance please do not hesitate to [contact us.](https://billsmithphoto.com/seniors-contact-form/) Accessing Your Gallery Online: 1. The Direct Link (Recommended): The easiest method is using the direct link sent via: - Email - SMS notification This link connects you directly to your student/athlete’s private gallery. When prompted: - En...

Our current ordering platform allows you to shop across multiple galleries and check out in one transaction. The most important rule: - Use the same email address for every gallery you access. This ensures your cart stays synced across galleries on your device. If you have difficulties please [contact us](https://billsmithphoto.com/seniors-contact-form/). Step 1: Add Items from the First Gallery - Open your first gallery using the direct link. - After clicking the link, the following s...

Some programs (such as Sport and Fall school portraits) allow multiple background options. Background selection is completed at the time of ordering. Multi-Background Selection is not available for Pre-Paid orders by paper or online. Past Method 2 is General Ordering and Cropping & Adjustments (General Reminder). Orders cannot be modified once placed. This include package changes, text changes, background change, or cropping modifications. Always review your cart before payment to avoid dupli...

Yes. When you purchase and download a digital image from us, you are granted permission for personal printing and personal use, it comes with a Print Release. You may: - Print at your preferred professional lab - Print at a local photo retailer - Create personal keepsakes for family use - Share digitally with friends and family For best results, we recommend using a professional photo lab to ensure: - Proper color accuracy - Correct print ratios - High-quality paper and finish ...

For online orders, we accept: - Visa - MasterCard - Discover - American Express For in-person studio payments, we also accept: - PayPal - Checks - Cash Payment methods may vary slightly depending on event type.

Gift certificates may be redeemed for: - Goods - Services - Studio sessions - Products Policies: - Purchased gift certificates do not expire - Purchased gift certificates are non-refundable - Promotional or donated certificates (such as nonprofit fundraising awards) must be redeemed by the expiration date listed If you have questions about redeeming a certificate, please [contact our studio before booking](https://billsmithphoto.com/seniors-contact-form/) or using it. To purchas...

We are located in a historic building in downtown Roseville. There is free 2-hour street parking up and down Vernon street. There is also a parking garage located between Vernon and Oak, about a block from our studio. You can access the garage from Vernon Street and Oak Street and exits to Lincoln Street and Oak Street. There is also a large parking lot across from us to the right that is open for public parking. We ask that you please do not park in our neighbors parking lots (train hobby sto...